Regarding shipping times an order for delivery in the UK can take up to 3 business days to be received, Portugal up to 3 business days to be received and Spain up to 5 business days to be received. We do not ship to other geographies at this stage.
Delivery times posted above are estimated times only. As per our T&C’s delivery make take up to 15 working days. Full terms and conditions can be found here.
If no one is available at your address to take delivery, we (or our carrier) will leave you a note that we (or our carrier) has attempted to make delivery of the Goods. You should follow the instructions of the note to re-arrange delivery.
We accept returns for any orders which are damaged in the post or do not live up tour expectations. If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing firstname.lastname@example.org. We’re open 9am-5.30pm, Monday to Friday.
Upon receiving the goods returned that were damaged or simply did not live to your expectations we will strive to issue a refund in the 5 business days following goods reception.